With over 13 years of compliance and small business collaboration experience, I excel in effectively engaging diverse groups. My academic background includes a Master's in Business Administration with a finance minor and a Bachelor's in Business Administration with a human resources certificate from The University of Phoenix. Additionally, I possess 18 years of exceptional customer service experience, including 8 years as a supervisor and team leader. My expertise extends to risk management, operations management, and underwriting with 6 years of hands-on experience. I've also dedicated 3 years to Human Resource Management and Recruitment and actively volunteer to support retirees in launching small businesses. Currently, I contribute to a state government agency, assisting with DBE/MBE/WBE and Veteran business certifications, while engaging in impactful public speaking and training initiatives.